FAQs: Grading and Shop Policies
What is your pin grading policy?
Variation in a pin is normal. Pins are all hand filled by real people, not machinery! Common flaws might be small bubbles, small scratches, pin pricks, under or over fill. All are due to the variation inherent in a manual process. Having said that:
- A- "Standard" pins are the pins with the least amount of flaws. They are the closest to perfect. No flaws are visible at arms length and without magnification.
- B- "Minor Flawed" pins may contain any of the above flaws, but do not take away from the beauty or enjoyment of the pin.
- C- "Flawed" pins have more noticeable flaws, bubbles, pinpricks or underfilled sections.
As a matter of quality control, we will not sell items that have major defects like:
- Missing enamel
- Miscolored sections
- Missing posts
- Large debris on enamel
The back of the pin and edges are not considered part of the artwork and flaws in those sections are simply due to working with a metal art piece. The process of stamping, machining and plating a pin might cause variations in the back of the pin.
What is your AI policy?
We collaborate with only real artists and if you check out our Instagram you can follow their other work! @FoundlingMercantile
How do presales work?
Presales offer an early chance to claim a pin and help bring the design to life. When you purchase, you're funding production and reserving a top-grade pin from the batch. It might take 4-8 months, but your pin is guaranteed. We appreciate your patience as it allows these works of metal fan art to come into being just right.
Where do I find updates?
We share progress and peeks behind the curtain on Instagram - look for updates in our Stories and in the Highlights section titled "Updates." Following us there is the best way to stay in the loop.
Will there be extras after presales are completed?
Yes! Once presale orders are fulfilled, a modest number of pins will be made available for sale on the website as In Hand pins. Keep an eye out as these extras are limited!
Where can I find international shipping information and policies?
For all the details see https://foundlingmercantile.com/pages/shipping-policy
Where can I find your return policy?
As all of our fan art is one of a kind, we do not generally offer returns, for the details see https://foundlingmercantile.com/pages/return-policy